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Library Fines Policy
Creation date 16 October 2007  +
Date for review 16 October 2014  +
Equality Forum Feedback This impact assessment was undertaken in the old system so there is currently no feedback.
Faculty or Service Area Libraries And Learning Innovation Services +
Modification dateThis property is a special property in this wiki. 15 August 2013 13:14:34  +
Name of policy owner Brenda Milnes +
Please give examples to support your answers, use evidence where necessary and provide a justification or course of action where it is applicable Fines are for set rates and are calculated Fines are for set rates and are calculated by the library management system. Fines are reviewed regularly to assess their effectiveness in getting materials back on time. Regular review meetings to discuss anomalies takes place between service managers to ensure consistency. Majority of items are returned on time. Other users are able to access items in heavy demand through holds procedures. Library users are stopped from any further borrowing once they have reached a fine threshold which is fixed and is applied by the library management system. Books which are not returned are subsequently invoiced. No formal consultation that aware of. However different types of user are taken into consideration when applying rules to fines e.g. Disabled users are given longer loans and leniency in dealing with their fines. Staff have longer loan periods and a grace period. All users receive underdues and reminders by email. Those with mitigating circumstances are treated with leniency. Those with sick notes have fines waived. All our evidence is anecdotal from staff dealing with users at a service point or from our own experiences of dealing with our customers. Where a concern is highlighted each case is looked at individually and dealt with in a flexible way. vidually and dealt with in a flexible way.
Please identify which customer groups the policy applies to Staff  +, Students  +
Please identify which of the following protected characteristics are affected more or less by the policy Disability  +, Gender  +, Socio-economic group (students only)  +, Mode of attendance (part-time or full-time)  +
Purpose of the policy being assessed To ensure that library materials are returned by their due date. The policy was designed by the Head of Service and Frontline staff. It applies to all library users with overdue items.
Recommendations Our fines policy has special arrangements built into it to help all users but in particular staff and disabled users. Fines waived on production of sick note or mitigating circumstances report.
Categories Equality Impact Assessments
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