Library Fines Policy
From Wikquality Impact Assessment
All feedback is welcomed from internal and external sources. Please email your comments to email@example.com.
The next scheduled review of this impact assessment is on Thursday 16 October 2014.
|Faculty or Service Area: Libraries And Learning Innovation Services|
|Name of policy owner: Brenda Milnes|
|Original policy document: None.|
|Creation date: 2007/10/16|
|Purpose of the policy being assessed:|
| To ensure that library materials are returned by their due date.
The policy was designed by the Head of Service and Frontline staff. It applies to all library users with overdue items.
|Customer groups affected by the policy: Staff, Students|
|Relevant protected characteristics affected by the policy: Disability, Gender, Socio-economic group (students only), Mode of attendance (part-time or full-time)|
|Examples of how these protected characteristics are affected by policy with evidence, justification and course of action:|
| Fines are for set rates and are calculated by the library management system. Fines are reviewed regularly to assess their effectiveness in getting materials back on time.
Regular review meetings to discuss anomalies takes place between service managers to ensure consistency.
Majority of items are returned on time. Other users are able to access items in heavy demand through holds procedures.
Library users are stopped from any further borrowing once they have reached a fine threshold which is fixed and is applied by the library management system.
Books which are not returned are subsequently invoiced.
No formal consultation that aware of. However different types of user are taken into consideration when applying rules to fines e.g. Disabled users are given longer loans and leniency in dealing with their fines.
Staff have longer loan periods and a grace period.
All users receive underdues and reminders by email.
Those with mitigating circumstances are treated with leniency. Those with sick notes have fines waived.
All our evidence is anecdotal from staff dealing with users at a service point or from our own experiences of dealing with our customers. Where a concern is highlighted each case is looked at individually and dealt with in a flexible way.
|Supporting evidence: None.|
|Feedback from Equality Forums and other interested parties:|
|This impact assessment was undertaken in the old system so there is currently no feedback.|
|Our fines policy has special arrangements built into it to help all users but in particular staff and disabled users. Fines waived on production of sick note or mitigating circumstances report.|
|Consultation open: Feedback on this impact assessment is welcome, but it is not officially under consultation at this time.|
|Review date: 2014/10/16|