Electronic Application and Delivery of Interlibrary Loans

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This impact assessment is under consultation and all feedback received will inform the recommendations.

All feedback is welcomed from internal and external sources. Please email your comments to l.m.wilson@leedsmet.ac.uk.

The next scheduled review of this impact assessment is on Thursday 31 July 2014.

Faculty or Service Area: Libraries And Learning Innovation Services
Name of policy owner: Helen Loughran
Original policy document: None.
Creation date: 2011/11/10
Purpose of the policy being assessed:
The Interlibrary Loans service provides resources which are not held by The Library at Leeds Met in either print or electronic form. Photocopied journal articles, books and conference papers are borrowed via the British Library Document Supply Centre from other libraries throughout the country, some of which will not lend to individual users.

Following customer feedback LLI is introducing an online application form for interlibrary loan requests and electronic delivery of journal articles.

Customer groups affected by the policy: Staff, Students
Relevant protected characteristics affected by the policy: Disability
Examples of how these protected characteristics are affected by policy with evidence, justification and course of action:
Whilst students with disabilities may benefit from the service by receiving electronic copies of journal articles which may then be read by screen reader software some may find online application problematic.

LLI still provides the opportunity for applications for Interlibrary Loans to be made manually and journal articles to be delivered in print to The Library or to the applicants’ home address. Large print copies of the forms are also available if required and information on the website informs users of the service that staff can help with their completion.

Supporting evidence: None.
Feedback from Equality Forums and other interested parties:
It is clear that this procedure has been carefully thought through. A strong reasonable adjustment has been made which appears to have covered all eventualities.
Recommendations:
1) LLI to monitor the implementation of this and report back in the review of this impact assessment which is scheduled for the end of the 2012/13 academic year.
Consultation open: No
Review date: 2014/07/31
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