Careers Service Statement of Service to Students – At Your Service

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All feedback is welcomed from internal and external sources. Please email your comments to

The next scheduled review of this impact assessment is on Thursday 2 October 2014.

Faculty or Service Area: Student Services
Name of policy owner:
Original policy document: None.
Creation date: 2007/10/02
Purpose of the policy being assessed:
To provide a guide to students about the services that are available from the Careers Service, access to those services, what level of service they can expect and what the service will expect of them.

Developed by the Career Services Manager. Updated annually in conjunction with the Head of Guidance. Implemented by all members of staff within the Career Development Service.

It affects all student users and prospective users of the service, plus staff delivering the service.

Customer groups affected by the policy: Staff, Students, Visitors, General public
Relevant protected characteristics affected by the policy: Age, Disability, Gender, Race, Religious belief, Sexual orientation, Socio-economic group (students only), Mode of attendance (part-time or full-time)
Examples of how these protected characteristics are affected by policy with evidence, justification and course of action:
We have what is estimated to be a disproportionately high number of BME student customers, a proportionate number of students with dyslexia but possibly a disproportionately lower number of physically disabled and male customers. This issue will be addressed in the Marketing Impact Assessment.

Monitored through consideration of complaints (the policy invites the reader to make these), through Matrix assessment and accreditation and through the vigilance of the Head of Guidance who works in both offices. Customer evaluation/feedback is an agenda item at each monthly staff meeting. In addition the service runs client focus/feedback groups on an occasional basis.Written students complaints or compliments. Outcomes of focus groups. Anecdotal and behavioural evidence.

Specific student minorities have not been deliberately targeted in the gathering of evidence and it is not known whether views have been sought or given from members of all groups.

To be certain that there is no adverse effect upon all groups, there is a need to ensure that all groups are consulted upon this policy. Steps will be taken in future that focus groups are representative. Feed back on the policy will also be deliberately sought through the website.

No specific consultation has been taken on this policy but it does embrace all aspects of Careers service provision and consultation has been taken through focus groups and research projects on various aspects of the service which contribute to the policy.

Some years ago a survey was undertaken of the guidance needs of part time students. The survey indicated that some would appreciate it, if a guidance service was available out of normal office hours.

It is possible that there is a greater proportion of learners from lower social economic groups and very probably females within our part time learner community.

The service responded to the request for extended opening hours by opening one evening and a Saturday morning each week. The take up from part time students was low but we piloted the service for 12 months. It was felt that it was not cost effective or good for staff moral to continue with this service.

The service have recently launched a comprehensive e-guidance service in addition to our normal opening hours which will meet the needs of most students for an out of normal hours service. Staff are also prepared to see clients on a one to one basis (in a safe environment) on an evening or weekend by arrangement.

Supporting evidence: None.
Feedback from Equality Forums and other interested parties:
This impact assessment was undertaken in the old system so there is currently no feedback.
A different approach will be needed to collect data/ evidence. One which ensures that all groups are consulted.
Consultation open: Feedback on this impact assessment is welcome, but it is not officially under consultation at this time.
Review date: 2014/10/02
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